2. Say thank you or show appreciation for small courtesies extended to you.
3. When you can, hold the door or pause a little at the door to greet people who are immediately
behind you or in front of you. Don't let a door close in anyone's face.
4. Try to remember names of your co-workers, fellow soldiers, neighbors, etc. Use those names
when you greet the person. Outside of the military, use courtesy titles such as Mr. Mrs., or
Miss if you wish to also be referred to by such a title or, if it seems appropriate, when you
first meet someone.
5. Try not to repeat unpleasant gossip you hear about anyone.
6. Don't backbite.
7. Don't seek or expect special favors; earn your recognition.
8. Say kind things to and about people or nothing at all; never let anyone be any nicer to you
than you are to them.
9. Try to have a spirit of forgiveness about you, especially regarding small trespasses, small
10. Be care full and thoughtful in your communication with and to others. Think before you
Speak and act.
An essential element in the promotion of good will is a spirit of kindness and forgiveness of
small trespasses. The essential mission is to allow small matters to remain small and small trespasses to
be easily forgiven.
Doris Donnally, author of Putting Forgiveness into Practice explained that forgiveness is
actually a strength and has benefits for the person who does the forgiving. Forgiveness reverses a
potentially destructive course of events.
Moreover, forgiveness often involves reaching back in time to situations that have been
permitted to smolder or "let ride."